Privacy policy
Last updated: 14 September 2026
Horizon Scaffolding Group respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Horizon Scaffolding Group collects, uses, stores and discloses personal information when you interact with our business, including through our website, by phone, email or other means.
Who we are
Horizon Scaffolding Group provides scaffolding, edge protection, void protection and access solutions to builders, contractors, developers, businesses and other customers.
For the purposes of this Privacy Policy, "Horizon Scaffolding Group", "Horizon", "we", "us" or "our" refers to Horizon Scaffolding Group.
Information we collect
Depending on how you interact with us, we may collect personal information including:
- Your name and contact details
- Phone number and email address
- Business name and position
- Project and site details
- Site addresses
- Information required to prepare quotations and carry out our services
- Billing and payment information
- Information contained in correspondence with us
- Information provided when you submit an enquiry or request a quotation
- Information provided by builders, contractors, suppliers or other project stakeholders
- Website usage information, such as IP address, browser type, device information and pages visited, where this information is collected through website analytics or similar technologies.
We generally collect personal information directly from you. In some circumstances, we may receive information from a builder, developer, contractor, supplier or another party involved in a project.
How we use your information
We may use personal information to:
- Respond to enquiries and requests for quotations
- Assess project requirements and provide estimates
- Provide scaffolding, edge protection, void protection and access services
- Communicate with customers, contractors, suppliers and other project stakeholders
- Schedule and manage projects
- Prepare invoices and process payments
- Maintain business and project records
- Meet our legal, regulatory and contractual obligations
- Manage workplace health and safety requirements
- Improve our services and customer experience
- Protect our business against fraud, misuse or other unlawful activity
- Send marketing or promotional communications where permitted by law and where required, with your consent.
We will only use personal information for purposes that are reasonably necessary for our business activities or otherwise permitted by law.
Website enquiries
If you contact us through our website, we may collect the information you provide in your enquiry form, including your name, email address, phone number, company details and project information.
We use this information to respond to your enquiry, prepare quotations and communicate with you about our services.
Please do not submit confidential or sensitive information through a general website enquiry form unless we specifically request it.
Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
- Employees and contractors working on our behalf
- Builders, developers, contractors and other parties involved in a project
- Suppliers and equipment or material hire providers
- Professional advisers such as accountants, lawyers or insurers
- IT, website hosting, software and business service providers
- Payment processors and financial institutions
- Government agencies, regulators or law enforcement authorities where required or permitted by law.
We do not sell your personal information to third parties.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.
Marketing
We may use your contact details to provide information about Horizon Scaffolding Group, our services, projects, offers or other business updates where permitted by law.\n\nYou can request that we stop sending you marketing communications at any time by contacting us or using the unsubscribe facility provided in an electronic marketing message.
Cookies and website analytics
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.\n\nWe may use third-party analytics or advertising services to collect information about website traffic and usage. This information may include your IP address, browser type, device information and pages visited.\n\nCookies can generally be controlled or disabled through your web browser settings. Disabling cookies may affect some website functionality.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically using business software, cloud services, email systems and other technology used by Horizon Scaffolding Group.
While we take reasonable security measures, no method of storing or transmitting information electronically can be guaranteed to be completely secure.
Overseas disclosure
Some third-party service providers used by Horizon Scaffolding Group may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that appropriate privacy and security protections are in place, where required by applicable law.
Accessing and correcting your information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.\n\nTo make a request, please contact us using the details below.\n\nWe may need to verify your identity before providing access to personal information.
Privacy concerns and complaints
If you believe that we have handled your personal information inappropriately or have breached applicable privacy obligations, please contact us so that we can investigate and respond to your concern.\n\nWe will endeavour to respond to privacy complaints within a reasonable period.\n\nIf you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.\n\nThe latest version will be published on our website with the updated date shown at the top of this policy.
Contact us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:
Horizon Scaffolding Group
Email: Horizon.scaffolding@outlook.com.au
Phone: 0411 335 581
Website: horizonscaffolding.com.au
Location: Sunshine Coast, Queensland, Australia
Last updated: 14 September 2026